Terms of use

Scope and provider

These terms apply between you and the provider of the Lashvue app:

They apply to the app and the services provided through it. Apple’s terms additionally apply to purchasing and billing via the App Store.

What Lashvue does

Lashvue shows you different lash looks on your own photo. The result is a visual preview that can help you choose a look and serve as a reference – for example to show at an appointment.

Usable without a purchase

• a labelled demo and the style catalogue with descriptions,
• a local draft with your photo and your selection of looks, which you can continue or delete later,
• all legal information and support.

With Lashvue Plus

• personal AI previews on your own photo within the monthly usage limit,
• viewing, comparing and exporting your results. These features run locally and do not count towards the limit.

There is no automatic free personal generation, and there is no free trial.

Requirements

• You need a compatible iPhone. The supported iOS version is stated on the App Store.
• The personal AI feature and the purchase are only open to people aged 18 or over. The app asks for this as a self-declaration.
• The AI preview requires an internet connection, your explicit AI consent and a verified purchase entitlement.
• No user account is required.

Limits of the AI preview

The AI preview is a visualisation. It is not a diagnosis, not a treatment plan, not professional advice and not a promise of a later result at a studio.

• The real result may differ from the preview. Whether and how a look can be achieved is decided by the professional on site.
• The app does not rate your appearance, gives no glue or treatment recommendations and provides no technical lash map with length or curl specifications.
• In the first version, only the upper lashes are changed.
• Existing artificial lashes, poor light or covered eyes can impair the preview. The app does not promise reliable digital removal of existing lashes.
• AI results can fail or be technically unusable. Such results are not presented as a finished preview and do not count towards your limit.

More on the page AI feature and recipients.

Lashvue Plus: what is included

Lashvue Plus is available as a monthly and as a yearly subscription. Both billing periods include the same service: up to 16 new AI previews per usage month – for example four sets of 4 looks each.

• A preview is one successfully generated look on one photo. A job comprises one to 4 variants.
• Generations that fail for technical reasons do not count. For a technically unusable result there is one repair attempt per result without additional counting; if that fails too, the preview does not count towards your limit.
• A different variant that you deliberately request counts as a new preview. A mere change of taste is not a technical fault.
• The usage month follows the start date of your subscription, not the calendar month. The app shows you the remaining previews and the next date on which the limit starts again.
• Unused previews are not carried over to the next usage month.
• The limit applies per purchase account, shared across all your devices. Reinstalling, restoring purchases or switching the billing period does not reset it.
• One job can run at a time. If fewer previews remain than you would like, you can choose a smaller set.

The monthly limit is a usage limit of the active service. It is not a balance that you buy, save up or transfer.

Results already stored on your device remain visible, comparable, exportable and deletable after cancellation or expiry of the subscription. Only new AI previews require an active subscription and available limit.

Prices, billing, renewal and cancellation

You see the price, the billing period and the renewal terms on the App Store and on the offer screen in the app before you buy. The price shown there for your region is the one that applies.

• The purchase is made through Apple’s in-app purchase and billed via your Apple account.
• The subscription renews automatically for the chosen period unless you cancel in good time before the end of the current period. Apple states the applicable deadlines.
• You manage and cancel the subscription in your Apple account settings under “Subscriptions” or via “Manage subscription” in the app’s settings. Apple’s instructions: Cancel a subscription.
• After cancellation, access remains until the end of the period already paid for.
• Deleting the app or your data does not cancel the subscription.
• If a purchase cannot be confirmed immediately, the app shows the status and checks again. You will not be asked to buy a second time because of this.

Withdrawal and refunds

Statutory rights of withdrawal for consumers remain unaffected. Because the purchase is processed by Apple, withdrawal and refunds are handled by Apple: Request a refund from Apple.

If a paid service could not be used because of a technical fault on our side, please write to us at quizel.support@protonmail.com. We will help to clarify the matter.

Availability, disruptions and changes

We operate the service with reasonable care. We cannot promise uninterrupted availability because the AI preview depends on external services.

• If generation is temporarily paused, the app offers no new jobs – and during that time no purchase for the service that currently cannot be delivered. Your local library and the legal pages remain usable.
• A job continues on our server when you leave the app. The app sends no push notification when a result is ready; open the app to see the status.
• Finished results are available for retrieval on the server for at most 24 hours. If a result is not retrieved in time, the app explains this and offers a limited technical recovery without double counting.
• We may change styles, models and providers to improve quality and privacy. A change in the AI processing chain leads to updated recipient information and, where required, renewed consent.
• We announce changes to the scope of the service in advance. They do not apply retroactively to a period already paid for.

Your images and rights

• Only use a photo of yourself. Uploading photos of other people – such as children, celebrities or clients – is not intended and not permitted.
• All rights to your photos and to the previews generated for you remain with you, to the extent you hold them. You only grant us the permission to technically process the eye crop and to transfer it to the recipients named in the consent in order to create your preview.
• We do not use your images for advertising and do not publish them. Our backend stores them only temporarily; the periods are stated in the privacy notice.
• Whether providers in the AI chain may use inputs for training models is a condition we verify before approving an endpoint. The current status is on the page AI feature and recipients.
• Exports carry the label “AI preview”. What you export and who you share it with is your decision.

Acceptable use

Please do not use Lashvue

• to process photos of other people without their knowledge or to upload photos of minors,
• to pass off AI previews as real photos of an actual result and thereby deceive others,
• to circumvent usage limits, purchase verification, the integrity check or other protective mechanisms,
• to access the service in an automated way or from outside the app,
• to report technical problems for results that are technically fine and that you simply do not like.

In the event of serious or repeated violations, we may restrict access to AI generation for the installation or purchase account concerned. Your statutory rights remain unaffected.

Liability

We are liable without limitation in accordance with the statutory provisions for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act and to the extent of any guarantee we have assumed.

In the event of a slightly negligent breach of a material contractual obligation – that is, an obligation whose fulfilment makes the performance of the contract possible in the first place and on whose observance you may regularly rely – our liability is limited to the foreseeable damage typical for this type of contract. Otherwise we are not liable for slight negligence.

Statutory rights

Your statutory rights as a consumer remain unaffected. These include in particular the warranty rights for defects in digital products. Nothing in these terms limits mandatory rights you have under the law of your country of residence.

Licence and Apple terms

The licence to the app is governed by Apple’s standard end user licence agreement for licensed applications: Licensed Application End User License Agreement. These terms of use supplement it with the rules for our service. Apple is not the provider of the AI preview and is not responsible for supporting the app.

Support

You can reach us by e-mail at quizel.support@protonmail.com. Help with common questions – managing the subscription, restoring purchases, support ID – is on the page Support and FAQ.

Final provisions

German law applies. Mandatory consumer protection provisions of the country in which you have your habitual residence remain applicable.

If we change these terms, we publish the new version with a new version number and date on this website; the app always links to the current version. Changes do not apply retroactively.

We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.